Most MSPs are working around their tools instead of through them. We fix that — logging in, doing the work, and building momentum that compounds month by month.
One burning issue per month. Four working sessions. Hands-on access — we log in and do the work. At the end of every cycle, we ask: what are we solving next?
+ Channel Guru TPOS framework access ($220/month, paid directly to Channel Guru)
+ Channel Guru TPOS framework access ($220/month, paid directly to Channel Guru)
Channel Guru TPOS framework: As part of your engagement, you get access to the Channel Guru Tools, Process, Outcomes & Skills (TPOS) maturity framework — a structured system purpose-built for MSPs to assess and improve their operational capability.
Every month follows the same structure so nothing falls through the cracks and momentum builds.
At the end of every cycle: "What are we solving next?" — this is the flywheel.
Depending on what we're solving, here's what's live and working by the end of your first month.
Your CSAT tool is configured, triggered correctly, and your team knows how to use it. You'll have your first data set by end of month.
Your triage process is automated, your board is clean, and dispatch is running on a system — not on one person's judgement.
Your PSA is set up to match how your business actually operates — not how it came out of the box. Your team stops working around it.
Your quoting tool is connected to your process. Quotes go out faster, approvals are tracked, and nothing sits in a queue waiting.
New client onboarding runs on a repeatable, automated process. No more cobbling it together manually each time.
You have a reporting setup that surfaces what matters — not just data that looks busy. Leadership can act on it every week.
Most engagements start with one clear problem. Here's what we tackle most.
You know you need it but it's not configured, not triggering, or not being actioned.
Tickets are landing wherever. Dispatch is reactive. The board is chaos and SLAs are slipping.
Your PSA was configured when you first bought it. Your business has changed. Your PSA hasn't.
Quotes take too long, get lost, or aren't feeding into your PSA properly. Revenue is leaking.
Every new client onboarding is done differently. It takes too long and relies on the same one or two people.
You've got data but no insight. Leadership is making decisions on gut feel because the reports aren't telling them anything useful.
Your billing module isn't set up to match your service agreements. Revenue is leaking through misconfigured rates, unbilled time, or agreements that don't reflect how you actually deliver.
Your procurement workflow — from vendor sourcing to client delivery — isn't connected in your tools. Things fall through the gaps, approvals are manual, and margin slips in the process.
Projects are being tracked in email threads and spreadsheets. Your PSA or project tool has what you need — it's just not set up to match how your team delivers work.
Your RMM is generating noise, not insight. Alerts aren't tuned, automation scripts aren't running, and your team is reacting to alerts instead of getting ahead of issues.
Defined scope. Defined deliverables. Heavy implementation focus. For businesses that need a specific outcome delivered — not an ongoing retainer.
Most project engagements transition into monthly consulting once the core work is complete.
All projects are scoped and quoted before commencement.
Thirty minutes. We'll identify your highest-priority tool problem and tell you honestly what it would take to fix it.
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